Refunds

Refund Policy

This page explains how iGaming Operators handles refunds, trial cancellations, subscription cancellations, and billing issues. It is written as a practical summary for a digital B2B subscription product and may be updated as the service evolves.

Overview

iGaming Operators provides access to a B2B intelligence platform with a free tier and paid plans purchased per billing period. By using the platform or purchasing access, you agree to this refund policy.

iGaming Operators is a B2B market intelligence software platform. We do not operate gambling services, accept bets, process player funds, provide gambling odds, or offer consumer gambling products.

Free tier & how billing works

  • The free tier includes a limited number of profile views each month at no cost — no card required and no trial countdown.
  • Paid plans are purchased deliberately for a billing period through our payment provider; you are only charged when you actively choose to buy a plan.
  • We do not auto-start a trial and do not auto-charge you, so there is nothing you must cancel to avoid a charge.

No automatic refunds

Due to the nature of digital products and access to platform data, refunds are not provided automatically after a charge has been processed.

Eligible refund cases

  • You were charged incorrectly, including duplicate or technical billing errors.
  • The service was not accessible due to a verified system failure on our side.
  • You canceled shortly after the first charge and did not meaningfully use the platform.

All refund requests are reviewed individually.

Non-refundable cases

  • Change of mind after access has been granted.
  • Partial usage of the platform.
  • A completed plan purchase after access to paid data has been granted.
  • Lack of expected business results, partnerships, or revenue.

The platform provides access to data and signals, not guaranteed commercial results.

Subscription cancellation

  • You can cancel your subscription at any time after becoming a paid customer.
  • Your access remains active until the end of the current billing period unless stated otherwise in your plan terms.
  • No partial refunds are issued for unused time in an active billing period.

How to request a refund

To request a refund, contact [email protected].

  • Your account email
  • Payment date
  • Reason for the request

We aim to respond within 2–3 business days.

Policy updates

We may update this refund policy from time to time. Continued use of the platform after an update means you accept the latest version.

This summary is for transparency and operations. It is not legal advice.